STRATEGIC PLANS IMPLEMENTATION AND EVALUATION IN PUBLIC SERVICE ORGANISATIONS IN THE GAMBIA

Abstract

The paper assessed strategic plans implementation procedures and evaluation processes of public service organisations (PSOs) in The Gambia. The study adopted “cross-sectional survey design”, through the administration of structured questionnaire of five-point Likert scale among the selected PSOs. A sample size of 211 respondents, representing 20% of the sample frame were selected for the administration of copies of questionnaire using probability proportional-to-size sampling technique. Two hundred and three (203) copies of questionnaire were retrieved from field, representing 96.2% of the total number of questionnaire administered in the study. The study established that PSOs formulated formal strategic plans, and followed formalised strategy implementation procedures and evaluation processes. The results of the study found evidence of strategic plans implementation and evaluation practices for public service delivery (PSD) in the sampled PSOs in The Gambia. The findings concluded that the selected PSOs had current strategic plans that contained essential components of a viable strategic plan and they had a track record of implementing and evaluating strategic plans in PSD.